-25% pour la St-valentin |
-25% pour la St-valentin |
How do I shop on the website ?
You can discover new collections directly on the homepage.
On the Jewelry page, you can apply filters by color, price, collection, product type, or style.
Once you have made your selection, choose the size (if applicable), the quantity, and add the item to your cart.
How do I create an account ?
Click on the icon at the top right of the website and select Create an account using your email address.
Do I need to create an account to place an order ?
No, creating an account is not mandatory.
However, having an account allows you to easily track your orders and manage your personal information.
How can I cancel my order ?
Once an order has been confirmed, it is immediately processed for preparation.
For this reason, it is not possible to cancel or modify an order after confirmation.
We kindly invite you to carefully review your cart before completing your purchase.
What happens if an item is out of stock ?
A product may occasionally be temporarily unavailable.
If you cannot find the item you are looking for on our website, please contact us via our online contact form and one of our dedicated advisors will assist you.
Are purchases gift-wrapped?
All items are shipped in our elegant signature packaging.
Which products are available for online purchase ?
Available products include: necklaces, rings, bracelets, earrings, ear cuffs, piercings, and bags.
What materials are used ?
Our jewelry is mainly crafted in 925 sterling silver and gold-plated finishes, depending on the collection.
The exact composition is always specified on each product page.
Can 925 sterling silver jewelry cause allergies ?
925 sterling silver and gold-plated jewelry are generally well tolerated.
However, as every skin is different, we recommend customers with very sensitive skin to carefully review the composition before purchasing.
Are the jewels gift-wrapped ?
Yes. Each piece of jewelry is carefully packaged in an elegant presentation that includes:
Each parcel is delicately scented with our signature fragrance, creating a refined unboxing experience.
Piercings and ear cuffs are delivered in refined fabric pouches, designed to protect and preserve them
Gift option : At checkout, you may add a gift bag for an even more elegant presentation perfect for birthdays, special occasions, or simply to delight someone.
Can I use multiple gift cards for one order ?
Only one gift card may be used per order.
It can be combined with another payment method if needed.
Can I offer an Isadora jewel as a gift ?
Yes. Isadora jewelry is delivered ready to be gifted, with no price indication included in the package.
What payment methods do you accept ?
We accept the following payment methods:
Is payment secure ?
Yes. All personal and payment data is fully encrypted and secured.
Can additional fees or taxes apply ?
Prices are displayed in accordance with Swiss legislation.
For deliveries outside Switzerland, local authorities may apply customs duties or taxes, which remain the responsibility of the customer.
What is my card security code ?
It is a 3-digit code :
Are taxes included in the prices ?
Yes. All prices displayed on the website are tax inclusive.
Which carriers do you use ?
Orders are mainly shipped via Swiss Post.
Depending on the destination or shipment type, FedEx or DHL may also be used.
Deliveries take place from Monday to Saturday.
Which countries do you ship to ?
Isadora Boutique delivers within Switzerland and several European countries.
Available destinations are displayed during checkout.
What are the delivery timeframes ?
Switzerland: 2 to 5 business days
Europe: 7 to 10 business days
Is shipping free ?
Yes, shipping is free from a certain purchase amount, as indicated on the website.
How can I track my order ?
Once your order has been shipped, you will receive an email containing a tracking link.
Can I change my delivery address ?
No. Once an order has been confirmed, it is no longer possible to modify the delivery address.
Please carefully review your information before completing your purchase.
Can an order be delivered in multiple parcels ?
In some cases (different availability or separate shipments), an order may be delivered in multiple parcels at no additional cost.
What is your return policy ?
Products may be returned or exchanged within 14 days, provided they are:
Can piercings and earrings be returned ?
No. For hygiene reasons, piercings and earrings cannot be returned or exchanged, except in the case of a defect identified upon receipt.
How do I return or exchange a product ?
Before returning any item, please contact our customer service to receive the necessary instructions.
Returns will not be accepted without prior approval.
How long does it take to receive a refund ?
Once the return has been received and inspected, the refund will be processed within 10 to 15 business days, using the original payment method.
Processing times may vary depending on your bank.
What is the jewelry warranty ?
All jewelry is covered by a 2-year warranty.
How do I use a gift card ?
The code received by email can be entered during online checkout.
Does the gift card expire ?
Yes. Gift cards are valid for 1 year from the date of purchase.
Can products purchased with a gift card be refunded ?
They may be exchanged, but not refunded.
How can I contact Isadora Boutique ?
You can contact us via the Contact page or by email at : info@isadora-boutique.ch
I couldn’t find the answer to my question
If you did not find the information you were looking for, our customer service team will be happy to assist you.
